If you have a need to consider returns and refunds, you likely ordered a product from us. Which means we owe you a big ‘Thank You’.
Your nature is calling.
We do our very best to make sure our product finds you well and want you to have a super experience. However, something may happen in the warehouse or delivery processes that makes the product not meet your expectations. We have a return policy for these situations.
- AwakenbyNature offers a 14 day return and exchange policy. If you are not completely satisfied with your purchased product you may return or exchange it within 14 days of the ship date.
- If you believe your package was damaged in shipping, please contact us within 5 days of delivery and we will work with you and the parcel deliverer quickly to resolve the issue.
- To cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will immediately refund your payment. If your order is in the shipping process, we will credit your purchase for an online store credit as soon as we have received the item(s) back from you and processed them at our warehouse. Processing of returns can take up to 14 days.
- Opened packaging’s cannot be returned for our food- and supplement products.
- Online purchases are eligible for online store credits or an exchange.
- Shipping costs of returns are for the customer
- If you do not receive exactly what you ordered, then we will waive the return shipping fee.
Return or exchange procedure
- Please contact us via email email@example.com with your name and phone number, the order number and a description of the reason for return. We will contact you to understand your issue and explain the return procedure.
- Take photos to clearly highlight the issue.
- Re-use the original packaging when returning a product to consider the environment. If the original package is broken or cannot be used, please pack the product careful before returning.
- We will confirm when we have received your return.
- We will process the return as soon as possible but within 14 days.
Awaken by Nature
Goede Reede 1
3840 BD Harderwijk